Privacy Policy
This Privacy Policy explains how STEPH COOKS STUFF PTY LTD (ABN 91 671 081 940, ACN 671 081 940) (“we”, “us”, “our”) collects, uses, stores and discloses personal information. We operate the websites easyrecipegang.com.au and wfdinner.com.au (together, the “Services”) and may refer to these Services using the brand names “Easy Recipe Gang” and “WFD Dinner Made Doable”.
1) Your acceptance
By using our Services or providing personal information to us, you agree to this Privacy Policy and any other terms that apply to your use of the Services. If you do not want us to collect or use personal information in the ways described, please do not use the Services and/or do not provide your information.
2) What is “personal information”?
“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable. Some information may be sensitive (for example, health-related information such as allergies). We only collect sensitive information where you choose to provide it and where it is reasonably necessary for our Services.
3) What personal information we collect
Depending on how you interact with us, we may collect the following:
A. Account & subscription information
- Name
- Email address
- Username and password (or other login credentials)
- Membership/subscription status and preferences
- Account settings (e.g., saved meal plans, collections, bookmarks)
B. Purchases & payments
- Billing address and transaction details (e.g., products purchased, invoices, receipts)
- Payment status and payment method type
Note: Payments are processed by third-party payment providers.
C. Delivery/contact details (if needed)
- Address and phone number (e.g., for customer support or invoicing)
D. Communications
- Survey responses, reviews, or feedback
- Messages you send to us (contact forms, email, chat)
- Marketing preferences and newsletter subscription status
E. Website and device information
- IP address, browser/device type, operating system
- Pages viewed, links clicked, time spent, referring pages
- Cookie identifiers and analytics information
F. Community/user-generated content (if applicable)
- Comments, posts, or content you submit (where available)
4) How we collect personal information
We collect personal information when you:
- Create an account or subscribe
- Purchase a product or service
- Sign up to our newsletter
- Use meal-planning features (e.g., saving meal plans, collections, shopping lists)
- Contact us, submit feedback, or respond to surveys
- Browse our websites (including via cookies and similar technologies)
- Interact with our social media pages or advertisements (where applicable)
We may also receive information from third parties you’ve permitted to share it (for example, payment processors or email platforms) or from public sources, but only where relevant to providing our Services.
5) Why we collect and use personal information
We use personal information to:
- Provide and operate the Services (including memberships, subscriptions, and digital products)
- Set up, maintain and secure your account
- Process payments, purchases, refunds, and manage billing
- Deliver customer support and respond to enquiries
- Personalise your experience (e.g., remembering preferences, improving recommendations)
- Improve our websites and Services (analytics, troubleshooting, testing, research)
- Send service-related messages (e.g., account notices, important updates)
- Send marketing communications only where permitted and in line with your preferences (with opt-out options)
- Run promotions, surveys, or competitions (if we offer them)
- Detect and prevent fraud, misuse, or security incidents
- Comply with legal obligations and enforce our terms
6) Marketing choices & opting out
You can opt out of marketing emails at any time by using the unsubscribe link in our emails or by contacting us. Even if you opt out of marketing, we may still send service and account messages (for example, payment receipts or important account/security notifications).
7) Cookies, analytics and similar technologies
We use cookies and similar technologies to:
- Keep the site working properly (e.g., login sessions, shopping cart, preferences)
- Remember settings and improve your experience
- Understand how people use our site (analytics)
- Support advertising/measurement (where applicable)
You can manage cookies through your browser settings and, where available, our cookie banner/preferences.
Google Analytics: We may use Google Analytics (or similar tools) to help us understand website usage and improve performance. These tools may collect information such as pages visited, time spent, and how you arrived at the site.
Google Analytics: We may use Google Analytics (or similar tools) to help us understand website usage and improve performance. These tools may collect information such as pages visited, time spent, and how you arrived at the site.
8) When we disclose personal information
We may disclose personal information to trusted third parties where needed to run our business and provide the Services, including:
- Payment processors (to process transactions)
- Website hosting and infrastructure providers (hosting, storage, backups)
- Email and communications providers (newsletter delivery, transactional emails)
- Customer support and operations tools (help desk, forms, automation)
- Analytics providers (to measure and improve site performance)
- Professional advisers (lawyers, accountants, insurers) under confidentiality
- Marketing/advertising partners (only as needed for measurement and delivery, where applicable)
- Government, regulators or law enforcement where required or authorised by law
- A buyer or successor if we restructure, merge, or sell assets (subject to confidentiality and lawful handling)
We do not sell your personal information.
9) Overseas disclosures
Some of our service providers may store or process data outside Australia (for example, in the United States or other regions). Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place and that information is handled in line with this Privacy Policy.
10) Security and storage
We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. Measures may include access controls, encryption where appropriate, and secure hosting practices.
No method of transmission or storage is 100% secure. You should also take steps to protect your account, including choosing a strong password and keeping it confidential.
We keep personal information only for as long as needed for the purposes described in this policy (or as required by law), after which we take reasonable steps to delete or de-identify it.
11) Access, correction and deletion
You may request:
- Access to the personal information we hold about you
- Correction of inaccurate or outdated information
- Deletion of your personal information (subject to legal and operational requirements)
In many cases, you can update information directly via your account settings. Otherwise, contact us using the details below.
12) Links to other sites
Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices of those third parties. We recommend reviewing their privacy policies.
13) Children
Our Services are intended for a general audience and are not designed specifically for children. If you believe a child has provided personal information to us without appropriate consent, please contact us and we will take reasonable steps to address it.
14) Complaints
If you have a concern or complaint about how we handle personal information, please get in touch via the CONTACT US form located under SUPPORT below or email us at hello@easyrecipegang.com.au. We will respond within a reasonable timeframe and work to resolve the issue.
15) Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be published on our website with a revised effective date.
16) Contact us
For privacy questions, requests, or complaints, click CONTACT US located under SUPPORT below or email us at hello@easyrecipegang.com.au.
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